Get in touch.
If you've not been able to find out what you need using the search bar above, you can email us at support@shineon.com or open a live chat by clicking the chat bubble on the bottom right-hand side of this page.
Support hours of operation:
Monday - Friday from 6am to Midnight EST
Saturday and Sunday from 6am to Noon EST
Prepare supporting information.
When submitting a ticket, screenshots and videos of any problems you are experiencing will vastly speed up your resolution. We also highly recommend trying Loom for screen recordings:
Support agents are unable to access your Etsy or Shopify stores to retrieve information, however, we may ask Shopify users for their collaborator code. In this case, our Tech team would be able to inquire necessary information for the issue at hand at the time.
For both Etsy and Shopify users (More so for Etsy users), screenshots or videos are requested. With the use of a Shopify collaborator code, we will never ask for your password, and likewise for merchants using Etsy.
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