Order Success - Customer Information & Validation

Everyone is happy when orders go smoothly; when an order is delayed or returned, however, this is stressful for every party.  How can we prevent this? 


Prevent Delays or Returns

It is essential that customers enter up-to-date shipping information, in the correct format. 
For Example: 

Jane Smith
123 Main Street
Anytown, NY, 54321


Here are reasons why your customer should always include their email & phone number when they check out: 

1. If there is a typo, even a single letter or number in their name, address or zip code can dramatically halt a package. Having contact information on standby to ask for confirmation can help prevent delays. 
2. US Customs & Border Protections recently released policy, which recommends including a recipient's email and phone number to prevent items from being held at customs. 
3. Helpful for cross-selling & email marketing

As a customer, following this advice would rule out almost all delays caused by human error; However, humankind is not perfect. This is where you can pick up the torch & light the cauldron of success. How do we do that? 


Validating customer Information

Here are three ways you can validate customer's shipping information: 

1. Melissa lookups
2. Use contact information to confirm the given address (no missing apt #, PO box # or typos) 
3. Install an app to validate addresses for you - Like Address Validator for Shopify

Let's look at how to utilize these options. 


Melissa Lookups

Melissa Lookups is used by ShineOn agents all the time! It's free, quick and easy to use. 

• In the free form box, copy & paste the address you'd like to validate.
• Click Submit

• If you see, "Address Verified" then the package should arrive without delays

Now let's see what an incomplete address looks like: 






Address Validator

For Shopify Only - You can install an automated Address Validator on Shopify apps. To install one of these apps: 

• Select Apps in your Shopify Admin

• Type Validator in the search bar and select, "Search Validator in Shopify App Store"

• Select any app of choice from the search results. Once you've found an app to your liking, select the app to open its webpage page and select Install

Questions or concerns

For questions or concerns, please reach out to our support via email, at [e-mail] or Contact Us in live chat for real-time assistance!