Information

General Information

• Our New Look
• Contact Us
• What happens when a product is discontinued?
• Helpful Advice On Chargebacks

Shipping

• Shipping Timescales, Prices & Info
• Package Protection - What is it and how to use it?
• Packaging information
• Intl Shipping Update November 23
• Selling/Shipping to Germany
• Claiming for lost/damaged/delayed packages

Production

• Production and Sync Timescales & Info
• EU Fulfillment

Product Information

• Our different product types.
• Ordering a sample kit.
• Name Necklace and Engraving Information.
• The Gift Wrap upsell
• Chronograph Watch Instructions

Product Care Advice

• Acrylic products care advice.
• Jewelry Materials and Care Advice.

Tax & VAT

• Tax Forms
• General Tax Advice
• EU VAT Process
• IOSS labelling for EU VAT
• Setting up Tax collection in Shopify (USA only)
• Important information for sellers in Florida.

See all 7 articles