Shipping Timescales, Prices & Info

Shipping times and details can be different depending on the product. This information is listed in the product catalog when browsing and creating products.

For EU merchants: EU Production & Shipping

Shipping Times

We ship most products within 1-4 business days. The following is the average transit time for all products, other than those listed in the Variable Shipping Rates section. This does not include the Production Time - Select For Info

• USA Standard (UPS & USPS): 2-5 days (Excluding Sundays)
• USA Priority (FedEx): 1-2 days (Excluding Sundays) (Works with Shopify & Partner/API sales channels)
• Canada Standard (UPS): 5-10 business days
• Europe/International Standard (UPS): 5-30 business days depending on location (Shipped from USA)
• Europe/International Priority (Shopify & Partner/API sales channels, FedEx): 2-5 business days.
  Available for the following countries: Canada, Germany, United Kingdom, France, Sweden, Netherlands, Australia, Belgium, Denmark, Finland, Austria, Norway, Switzerland, Ireland, Spain, Portugal, Italy, New Zealand, Czech Republic, Mexico, and Greenland. (Greenland transit time about 15 days). 

To enable priority for Partner/API sales channel, add the following to your .CSV file:

"shipping_method": "expedited-us"

This also works internationally, and is available for all tiers! 

EU Fulfillment

As of August 21st, following the shutdown of our EU Facility, all products will now ship internationally from the USA

For Etsy and Amazon merchants to set up their shipping profile, here is the address of our US facility: 3360 Scherer Dr ste a, St. Petersburg, FL 33716

Priority shipping is available for Shopify & Partner/API sales channels.


Variable Shipping Rate Products

Some ShineOn Products have non-standard or variable shipping costs, additionally, these products can only ship within the US currently. They include:

• High Gloss Metal Art Print 
  
• Giant Holiday Stocking 
  
• Heirloom Woven Blanket 
  
• Wood Framed Wall Tapestry 
  
• Wall Pennant
  
• Welcome Mat
  
• Classic Pillow
  
• Classic Tote
  
• Denim Jacket
  
• Weekender Tote
  
• Sports Towel
  
• Beach Towel
  
• Bath Towel
  
• Gallery Wrapped Canvas
  
• Zippered Pouch
  
• Coral Fleece Blanket
  
• Mink Fleece Blanket
  
• Jersey Fleece Blanket
  
• Sherpa Fleece Blanket
  
• Hooded Sherpa Fleece Blanket
  
• Gaming Mat
  
• Desk Mat
  
• Apron
  
• Unisex T-Shirt Front Print
  
• Unisex Crewneck Sweatshirt Front Print
  
• Unisex Pullover Hoodie Front Print
  
• Unisex Youth T-Shirt Front Print
  
• Unisex Youth Pullover Hoodie Front
  
• Toddler Jersey Tee Front Print
  
• Baby Jersey Tee Front Print
  
• Gildan 18000 Unisex Crewneck Sweatshirt Front Print
  
• Gildan 18500 Unisex Hooded Sweatshirt Front Print
  
• Unisex T-Shirt Back Print
  
• Unisex Crewneck Sweatshirt Back Print
  
• Unisex Pullover Hoodie Back Print
  
• Unisex Jersey Tank Front Print
  
• Kids Jersey Tank Top Front Print
  
• Gerber ONESIE Brand Short Sleeve Bodysuit
  
• Spiral Notebook
  
• Ambassador Bound Journal
  
• Wood Frame 10" Clock
  
• Pinnacle 40oz Tumbler (laser)
  
• Puzzle 8" x 10" & 16" x 20"
  
• Rubber Yoga Mat
  
• 11oz White Ceramic Mug
  
• 11oz Black Ceramic Mug
  
• Enamel Camping Mug
  
• High Gloss Poster (1:1) | (4:5) | (2:3) | (3:4)
  
• Matte Poster (1:1) | (4:5) | (2:3) | (3:4)
  
• Indoor/Outdoor Pillow
  
• Outdoor Pillow
  
• Classic Pillow Cover with Insert
  
• Classic Pillow Cover
  
  These products ship to the USA only.

Production for these products can take up to 5 business days, once shipped they typically arrive to customers within 2-5 days (Excluding Sundays)

General Shipping Information

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfil requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping, you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation.

Shipping Rates and costs

Most ShineOn Products

We charge a base rate for the first item on an order, plus a per item fee for additional items on the same order. Upsell items are exempt from additional shipping charges. Some products have variable shipping charges which can be Found Here. 

The following are starting prices, which may increase based on weight, size & location:

• USA Standard: $5.72 + $4.95/item 
• USA Priority: $10.95 + $4.95/item
  
• Canada Standard: $9.70 + $4.95/item
• Canada Priority: $15.00 + $4.95/item
• International Standard: $9.22 + $4.95/item
• International Priority: $18.00 + $4.95/item
• Asia/AU/LATAM: $8.47 + $4.95/item
  

Ordering multiple quantities of the same line item may incur a Heavy Shipping charge, which replaces the standard or priority methods. Depending on the item, this can range from 2 to 3 items per package. These shipments will be sent with UPS's Heavy Shipping method. 

• Heavy shipping: $9.95 + $4.99/item
• Heavy shipping US: $5.37 + $4.99/item

If an order has a quantity of 20 or more, it is considered a bulk order, and will receive a manual shipping quote delivered by email. This quote will need to be approved before shipping will proceed.

All rates can be found in the app via the Setup > All Settings menu.

Shipping Carriers

• For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.
  
• For USA Priority orders, we use FedEx.
  
• For Canada orders, we use UPS, running on an equivalent to First Class International service.
  
• For Europe, UK, and International orders, we use UPS with domestic carriers once inside the destination country.

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

• USPS: 1-800-275-8777 (Orders in the USA Only)
• UPS: 1-888-742-5877 (Orders in the USA Only)
• FedEx: 1.800.463.3339 (Orders in the USA Only)
• Australia Post: 00 61388479045
  

Variable Shipping Rate Products

The following items charge different shipping amounts depending on the item and variant/size:

Heirloom Woven Blanket:
60" x 50": $11.60
High Gloss Metal Art Print:
8" x 8": $10.03
8" x 10": $7.99
12" x 12" $11.00
12" x 18": $12.49
16" x 16": $11.60
16" x 20": $10.99
20" x 24": $15.49
20" x 30", 24" x 36": $14.99
32" x 32": $18.62
Wood Framed Wall Tapestry:
26" x 36": $10.99
36" x 26": $11.99 
Giant Holiday Stocking: $5.99
Classic Pillow: 
14" x 14": $5.35
16" x 16", 18" x 18", 20" x 20": $9.57
26" x 26": $10.09
Classic Tote: $5.10
Weekender Tote: $9.11
Wall Pennant: $8.69
Welcome Mat: $9.57
Sports Towel:
27" x 55": $9.57
Beach Towel:
36" x 72": $9.45
Bath Towel:
30" x 60": $5.94
Gallery Wrapped Canvas Squares: 
8" x 8": $5.35
12" x 12", 16" x 16": $9.57
32" x 32": $10.48
Gallery Wrapped Canvas 4:5:
8" x 10": $6.90
11" x 14": $9.57
16" x 20": $9.57
Gallery Wrapped Canvas 2:3:
12" x 18", 20" x 30": $9.57
24" x 36": $10.87
Womens Denim Jacket: $10.59
Mens Denim Jacket: 
S-M: $10.51
L-2XL: $11.12
High Gloss Poster:
(4:5): $8.69
(1:1) | (2:3) | (3:4): $9.88
Matte Poster:
(1:1), (4:5), (2:3) [Not 32"x48"], (3:4): $9.88
(2:3) [Not 24"x36"]: $10.68
Indoor/Outdoor Pillow:
16"x16", 18"x18": $10.51
20"x20": $17.53
Outdoor Pillow: $9.57
Classic Pillow Cover with Insert: 
14" x 14": $9.88
16" x 16", 18" x 18": $10.51
20" x 20", 26" x 26": $17.53
Classic Pillow Cover: $9.88
Zippered Pouch: $5.10
Coral Fleece Blanket: 
30" x 40": $9.88
60" x 80": $10.51
Mink Touch Fleece Blanket:
30" x 40": $9.88
60" x 80": $11.12
Jersey Fleece Blanket: $9.88
Sherpa Fleece Blanket:
30" x 40": $9.88
60" x 80": $11.12
Hooded Sherpa Fleece Blanket: $11.51
Gaming Mat: $5.35
Desk Mat: $9.57
Apron: $9.88
Unisex T-Shirt Front Print:
XS: $5.35
S-XL: $5.63
2XL: $6.27
Unisex Crewneck Sweatshirt Front Print: 
S: $6.29
M-L: $7.48
XL-2XL: $10.00
Unisex Pullover Hoodie Front Print:
S: $7.48
M-2XL: $10.00
Unisex Youth T-Shirt Front Print:
YS: $5.35
YM-YL: $5.63
Unisex Youth Pullover Hoodie Front: 
YS-YL: $6.29 
Toddler Jersey Tee Front Print:
2T-5T: $6.25
Baby Jersey Tee Front Print:
2T-5T: $6.25
Gildan 18000 Unisex Crewneck Sweatshirt Front Print: 
S-5XL: $10.00
Gildan 18500 Unisex Hooded Sweatshirt Front Print: 
S-5XL: $10.00
Unisex T-Shirt Back Print:
XS: $5.35
S-XL: $5.63
2XL: $6.27
Unisex Crewneck Sweatshirt Back Print:
S: $6.29
M-L: $7.48
XL-2XL: $10.00
Unisex Pullover Hoodie Back Print:
S: $7.48
M-2XL: $10.00
Unisex Jersey Tank Front Print:
XS-2XL: $6.25
Kids Jersey Tank Top Front Print:
YS-YL: $6.25
Gerber ONESIE Brand Short Sleeve Bodysuit: 
0-3M - 24M: $6.25
Spiral Notebook: $6:55
Ruled line paper & Graph paper: $6.55
Ambassador Bound Journal:
$6.55
Wood Frame 10" Clock:
$9.80
Pinnacle 40oz Tumbler (laser):
$10.80
Puzzle:
8" x 10": $6.55
16" x 20": $9.80
Rubber Yoga Mat:
$14.05
11oz White Ceramic Mug: $6.32
11oz Black Ceramic Mug: $6.32
Enamel Camping Mug: $6.32
High Gloss Heart, Oval, and Star Ornament: $5.36

If you're selling via Shopify, and would like to charge customers exact shipping costs, you can set up a shipping profile.

Additional Important Info

• Tracking is available for all USA orders via UPS/Fedex>USPS.
• Tracking is available to around 36 international countries.
• The tracking will be uploaded to the Shopify order automatically by the end of the day we ship it.
• All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country. 
• USA orders via USPS last-mile includes Saturday delivery.
• While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
• ShineOn does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier, unless the order was purchased with ShineOn Package Protection.
• If you have issues with delivery, it's possible to file a claim with the carrier.

FAQ

• The tracking shows "Label Created" for a long time. We create shipping labels for orders at the same time the order enters production, but the shipping information will only update once the package is picked up, transported to the carrier shipping hub, and scanned. This means an order needs to be made, packaged, and then transported before an update on shipping will be displayed. During busy periods, you may see "Label Created" for some time as this process is completed, but rest assured your order is being worked on.
• What does "USPS as the last-mile partner" mean? UPS will transport the package to the FedEx/UPS depot closest to the customer, from there USPS will come and collect the package and deliver it to the customer's door. This service is very quick, and very flexible, as it allows FedEx/UPS to leverage their best-in-class freight network, and USPS' local delivery services such as Saturday delivery. Put simply, you get the best of both!
• Is it possible to combine shipping charge when multiple items/orders are going to the same destination? To make sure we fulfill orders as quickly as possible, Some items can take longer to make than others, so we typically ship items in individual packages as soon as the items are produced. (see our production timescales)