Beginners FAQ
Below you will find some common questions from sellers just like you, starting out on their own journey selling with us.
Basic questions:
Starting up questions:
- I've had an order on Shopify, and it isn't coming through to my ShineOn Account.
- Is it possible to cancel an order?
- Can I order a sample?
- What are the current base prices?
- How does shipping work? (How long/How much/which carriers?)
- How long does production take?
- How do tax forms work?
- Important info on EU tax.
- Important info on UK tax.
Do you have a catalog of products/prices I can view?
Ecommerce is a quickly shifting market with new things coming in all the time, plus the products you can create and sell are custom to you based on your location and other factors.
For this reason the only way to view which products we have to sell is to sign up for an account, and start creating products.
Is it possible to sell via Etsy?
Our direct integration is with Etsy is down for maintenance right now, but selling on etsy is possible via the use of a third party application called CedCommerce.
Other Third Party Integrations which also work include Customily, and AnywherePOD which are a little easier.
Is it possible to sell via Amazon?
Yes, selling our products on Amazon is possible.
If you're looking to sell individual items you can do so through the use of a Shopify store, our Shopify App, and other third party tools to automate the process. While this process isn't officially supported by our support team, we do have instructions available for sellers to set this up. We recommend only advanced sellers attempt this at this time.
In addition, if you're looking to join the Amazon FBA program, you can do do via a ShineOn subscription. This method does not require a Shopify Account or use of the Shopify app, but it does require sending bulk orders to Amazon, and as such we only recommend the FBA program if you've been selling for a while and are confident in scaling your products.
Is it possible to sell via eBay?
Yes, selling our products on eBay is possible by placing manual orders. You can also use a third party application called CedCommerce. Or through the use of a Shopify store, and our Shopify App, or via CSV ordering or our API! Whichever works best for you! You may be able to find help setting this up by joining our Facebook group. We recommend only advanced sellers attempt this at this time.
What about other store platforms?
Right now the only officially supported platforms for direct integration are Shopify and Etsy. These are the only platforms which can directly connect to your ShineOn account, and the only platforms our support team can help you set up.
While we don't have direct integration or support for other platforms (such as WooCommerce) at this time, many sellers have found workarounds which can work, such as selling via CSV, or creating the orders manually. We are always happy to help you set up CSV orders or manual orders, just reach out to support if you need help.
Some third party apps and platforms like Customily or AnywherePOD support our API, which allows those services to push orders through to your ShineOn account. Support for our API is growing! If you wish for your platform or app of choice to support ShineOn products, you can reach out to them and ask they investigate our API. Our support team cannot troubleshoot technical or set-up issues specific to using these third party services, but we can always help you get your API code, and deal with the orders that we have received via the API.
Many other platforms can work with ShineOn in some way with a little bit of work. If you are unsure about your platform of choice, you can always try asking our Facebook group to see if any other sellers have had success.
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