Beginner's FAQ

Beginners FAQ

Below you will find some common questions from sellers just like you, starting out on their own journey selling with us. 

Basic questions:

• I'm interested in selling ShineOn, how do I start?

• What is ShineOn Pro?

• How does payment work?

• Do you support WooCommerce? (Or other eCommerce platforms)

• Is it possible to sell on Amazon?
• Is it possible to sell on eBay?
• Do you have a catalog of your products I can view?
• What countries do you ship to/don't ship to?

Starting up questions:

• I'm having a problem with Etsy shipping settings.
• I've had an order on Etsy, and it isn't coming through to my ShineOn Account.
• I've had an order on Shopify, and it isn't coming through to my ShineOn Account.
• Is it possible to cancel an order?
• Can I order a sample?
• Where can I check the availability or stock of ShineOn Products?
• What are the current base prices?
• How does shipping work? (How long/How much/which carriers?)
• How long does production take?
• How do tax forms work?
• Important info on EU tax.
• Important info on UK tax.

How does payment work? 

Paying us and getting paid are both super simple.

ShineOn does not charge a subscription fee to use our essential features. We simply take payment for the base cost of your orders and we're square! The process looks like this:

• Customer buys a product from your Etsy/Shopify at a cost you decide (example $40)
• This payment gets paid to you directly using the payout methods you set up on Shopify/Etsy.
• When the order is automatically sent to us, we charge you the base cost of the item and the shipping (example $10)
• This payment is taken from the payment details you set up with us under the settings options in your account.
• You are left with the profit (example $30)

Is it possible to sell via Amazon?

Yes, selling our products on Amazon is possible.

If you're looking to sell individual items you can do so through the use of a Shopify store, our Shopify App, and other third party tools to automate the process. While this process isn't officially supported by our support team, we do have instructions available for sellers to set this up. We recommend only advanced sellers attempt this at this time. 

In addition, if you're looking to join the Amazon FBA program, you can do do via a ShineOn Pro subscription. This method does not require a Shopify Account or use of the Shopify app, but it does require sending bulk orders to Amazon, and as such we only recommend the FBA program if you've been selling for a while and are confident in scaling your products. 

 

Is it possible to sell via eBay?

Yes, selling our products on eBay is possible through the use of a Shopify store, and our Shopify App, or via CSV ordering or our API. You may be able to find help setting this up by joining our Facebook group. We recommend only advanced sellers attempt this at this time.