Communications etiquette

We make every effort we can to be as professional, helpful and understanding as possible in all of our communications with sellers, from our social media to our videos to our support.

In the interest of serving sellers as quickly and easily as possible, we kindly ask that sellers treat our employees with the same respect.  

ShineOn is committed to maintaining an environment free from abusive language, which includes derogatory, offensive, discriminatory, or harassing remarks against both sellers and employees. If a seller is found to be in violation of this policy, we reserve the right to terminate their account.