Package Protection Policy

Package protection.

In addition to our normal remakes policy - which covers circumstances such as items that failed QA - we offer package protection (PP) as an upsell for you to offer for buyers. 

For default product pages, please see How to use App Extensions for upsells and package protection - Default Product page

Package protection is only available via Shopify.

Package Protection (PP) is an extension to our remakes policy, which also covers the allowance of a remake under the following circumstance: 

• The item is marked as delivered on tracking, but customer did not receive it.

Typically, remake requests under this circumstance without PP would be denied. In addition, the following limitations apply:

• PP covers a single replacement, not a refund.
• PP only works on Shopify at the moment, and cannot be used on Etsy.
  Etsy are likely to side with the seller in the event tracking shows as delivered, and so PP isn't really needed at this time for third party market places.

Package Protection terms and discretion.

The following terms apply for package protection:

• Earliest claim time is 2 business days after tracking shows delivered (to allow for carriers who occasionally mislabel shipments)
• Latest claim time is 15 days from date delivered.