Skip to main content

ShineOn Input Fields(TAE)

Comments

3 comments

  • Trinity Stella

    I installed the ShineOn Input extension, but it won't allow any text to be entered. I requested help, and the only reply I got was a standard answer that doesn't work for the issue I am having. I need to speak with a person. My store theme is different, I do not have the assets required, and I have tried to follow the beta instructions, but there are specific differences that prevent me from following through. Is there anyone else having this issue with the ShineOn Input app?

    0
  • Xochitl Hernandez

    I am having the same issue. I have the personalized plan but I can't seem to figure out how to add the extension and actuallly use it. It shows the engraving piece but not uploading the picture. And I have the Dawn theme.

    0
  • Trinity Stella

    Originally I had the Avatar theme. I thought maybe switching themes would help so I switched to the Rebel theme . Didn't help. I ended up downloading the Globo Product Option app. I got a live person and they took care of the issue for me within a matter of minutes. Plus, she even asked what my brand colors were and matched it to my page. I was stuck for a long time on this issue. This was a major inconvenience and I left ShineOn a review on this issue. Please let me what you decide to do and if you get it fixed. Good luck!!

    0

Please sign in to leave a comment.