Refund & returns policy

About returns and exchanges

As all items are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for items we fulfill.

If there's any problem with the order, the customer should contact your store's support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, you can contact support.

Detailed Policy

We do not offer refunds for any orders placed, except for the following situations:

• You have requested cancellation of an order that is "In Production" and our support team were able to grant that cancellation request.
• If we're unable to replace an item under the remakes process, for example, because a product was discontinued.

Any refund issued will have payment processor fees deducted from the refund amount.  

ShineOn is not responsible for refunds issued by seller's at their own discretion, or as a result of payment disputes/chargebacks.

We'll endeavour to assist any seller facing a payment dispute or chargeback, and often shipping out a replacement item before the dispute lapses will assist sellers in winning the dispute.

Your Store Policy

We recommend you align your store policies to match our own, unless you feel comfortable offering a different policy at your own cost. When selling on 3rd party platforms, you may have obligations to provide refunds to your customers in some circumstances, but we cannot refund in these cases.

Example policy:

Our jewelry products are made to order just for you! We're unable to offer returns or refunds for those, however if you have any issues with your order, please contact our support team who'll be happy to assist you!