Information
Shipping and Production
- Production and Sync Timescales & Info
- Shipping Timescales & Info
- Package Protection - What is it and how to use it?
- Packaging information
- Etsy Shipping Profile
- How To Setup Shipping In Shopify (Beginners)
Product Information
- Our different product types.
- Product Materials and Care Advice.
- Ordering a sample kit.
- Checking Availability of Products.
- Name Necklace and Engraving Information.
- The Gift Wrap upsell
Policy
- Communications etiquette
- Closing your account.
- Refund & returns policy
- Cancellation of orders. (Etsy / Shopify)
- Remakes policy
- Package Protection Policy
Tax & VAT
- General Tax Advice
- Tax Forms
- Setting up Tax collection in Shopify (USA only)
- EU VAT Process
- IOSS labelling for EU VAT
- Important information for sellers in Florida.