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  1. ShineOn
  2. Information and Policy

Information and Policy

Helpful info on everything including shipping, products, tax, and ShineOn policy.

Information

  • Contact Us
  • EU Fulfillment
  • What happens when a product is discontinued?
  • Helpful Advice On Chargebacks

Shipping and Production

  • Production and Sync Timescales & Info
  • Shipping Timescales & Info
  • Package Protection - What is it and how to use it?
  • Packaging information
  • Etsy Shipping Profile
  • How To Setup Shipping In Shopify (Beginners)
See all 9 articles

Product Information

  • Our different product types.
  • Product Materials and Care Advice.
  • Ordering a sample kit.
  • Checking Availability of Products.
  • Name Necklace and Engraving Information.
  • The Gift Wrap upsell
See all 7 articles

Policy

  • Communications etiquette
  • Closing your account.
  • Refund & returns policy
  • Cancellation of orders. (Etsy / Shopify)
  • Remakes policy
  • Package Protection Policy
See all 7 articles

Tax & VAT

  • General Tax Advice
  • Tax Forms
  • Setting up Tax collection in Shopify (USA only)
  • EU VAT Process
  • IOSS labelling for EU VAT
  • Important information for sellers in Florida.
See all 7 articles
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