How to place Manual Orders on ShineOn

Placing manual orders via your ShineOn account is the perfect way to fulfill low-volume or one-off orders, such as the occasional sale you might make on third party marketplaces that do not have direct integration - such as Ebay. It can also be handy for buying items in bulk for you to resell, or solving your customer service requests from your buyers. 

If you're having trouble creating a product (or if it doesn't work), see How to create a product and order with Print URL

If you have a high volume of orders on an unsupported marketplace, then CSV ordering or API connection might be a better option.

If you are already running a Shopify Store, placing manual orders via Shopify is the correct method, otherwise follow this guide.

Setting up

To place manual orders via your ShineOn Account directly, you'll need to have the Special Orders sales channel enabled.

To enable the special orders sales channel, follow the below:

• Log in to your ShineOn dashboard.

• From your dashboard, click the dropdown at the top and go to connect new store

• Click the link to open up a partner account.

You will also need to have an API key generated for you, so our servers know to expect orders. 

All of this can be done with a few clicks:

• Ensure the partner sales channel is selected within the dropdown at the top.

• Click API configuration on the left menu.

• Click Request Access

• An API Key will be generated for you. You do not need to do anything further with this key.

 

Placing orders

• With the Special Orders sales channel selected, a plus Icon + will appear next to the orders section on the left menu. Click this.

• Clicking this icon takes you to a menu where you can choose what kind of order you would like to place.

• From here you can fill out the required order information such as the products to include and the customer details. When done, click save. 
• Any personalizations such as engraving options can be added after clicking save.

• And you're done!

How to use Print URL

Now you can use products in your Partner sales channel, as templates for orders with different artwork. To do this, you will need: 

• Make sure the file you're using for your artwork URL matches the required dimensions and file size for your product. For message cards, this is 1000x1000 and under 5mb. 
• An order with the same product type (i.e. the item in the order is the same as the product for your template) 
• This website, to create your URL. Any other alternative will work also: PostImages - Website
• The PROD-ID of the product you'd use as your template
• Make sure your original listing is made through the catalog option, "I will include designs with each order (using API or CSV)"
• Make sure your artwork file is a .PNG before creating your URL. 

If you don't know what a PROD-ID is, it's your product number. You should have this copied to your clip board beforehand. You can see it here: 

Partner sales channel > Products > Code




Next, go to Orders and select the + sign: 




Then, select, "New order" and afterward, select, "Add Product": 






In the text field, add the PROD-ID you copied earlier, and select the correct variant: 




If you have your URL ready, paste it into the field when you select, "Add Print URL":




If you still need your URL print, here is how to get it. Go to a website like this, for an example: PostImages - Website 

Once you're on the site, select, "Choose Images" and upload your artwork file: 






Now, you can paste the link into your Print URL option. You should see it there after you paste it and click save: 




Now, if you enter the information for the order like normal (shipping address, email, etc.)  and save it, you'll see your new artwork on the order: 




And you're done! 
If the URL you've entered ends with .JPG instead of .PNG, the order will be placed on hold. Simply download your artwork and change the file type to .PNG. (You can do this by renaming the file) 

Then, re-upload that file through Artwork Manager and the hold will be lifted. 


For questions or concerns, email [e-mail] or find us in Live Chat for real-time assistance.