Name Necklace and Engraving Information.

For many of our products, customers can add their personal touch to the item with our personalized laser engraving. 

Using our optimized Shopify product page, eligible products will allow the customer to enter a personalized message for an upsell fee. 

We also offer custom name Necklace products, that allow the buyer to customize the product to a specific name or word.

 

Name Necklace details

For the following products, there is a limitation of 10 characters with no emojis. Names are cut exactly as they are typed, complete with capitalization. So ensure capital letters are in the correct places.

• Signature Name Necklace
• Heart Name Necklace
• Vertical Name Necklace 
• Custom Name Necklace

Engraving Fonts and character limits

We use one of 3 fonts for the text, depending on the product. You can preview them here:

• Tangerine
• Courgette
• Roboto

Basic emoji, such as hearts, are supported. Text is scaled down the more characters are used. On 2-line products, the size is scaled by the longest line. The more equal length the 2 lines are, the better.

• Heart, Circle, Dog Tag pendants, keychains: 2 lines, (20 chars/line). Uses Tangerine font
• Graphic cross: front (2 chars), back (20 chars). Back uses Tangerine font.
• Artisan cross: 1 line on back (20 chars). Uses Tangerine font.
• Horizontal Bar: 1 line, (20 chars). Uses Tangerine font
• Vertical Stick: 2 or 4 sides (20 chars/line). Uses Courgette font
• Birthstone name necklace: 1 line, (16 chars). Uses Courgette font.
• Buyer Personalized watch: 2 lines, (20 chars/line). Uses Roboto font.
• Sweetest Hearts: 1-3 hearts, (1 char/heart). First heart must always have a character. Only supports heart emoji. Stamped item, no font.
• Baby Feed Pendant: 1 line, 10 characters only. 

 

Language support

We support the following languages:

• English (latin characters)
• Many latin-based fonts with accents (French, Spanish etc)
• Japanese and Chinese (most characters)

Buyer Personalized Watches do not support accents or other languages at this time.

 

Cost

The cost of the engraving is displayed in the variants list while you're editing a product in the ShineOn app/platform. It's usually around $5.

Certain products where Engraving is required (such as Vertical Stick or Artisan cross) the cost of engraving is included in the base cost.

 

Managing Orders

When a customer order contains an engraved variant, the engraving text must be entered to proceed with the order.

If the customer no longer wants any text to be engraved, you'll need to resubmit the order to us for the non-engraved variant.

If your order has engraved text entered but the order is on hold, it could be for the following reasons:

• Unsupported language
• Unsupported emoji
• Engraving text exceeds the character limit
• First heart is blank (Sweetest Hearts necklace)

Resolving the above issues will allow the order to proceed.