Shipping Timescales & Info

Shipping Times

We ship most products within 1-4 business days. After that, items typically arrive to customers within:

• USA: 2-5 days (Excluding Sundays)
• USA Priority: 1-2 days (Excluding Sundays)
• Canada: 5-10 business days
• UK, most of EU: 3-7 business days
• Australia, New Zealand: 8-20 business days
• Rest of the World: 5-20 business days 

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Support for further investigation.

Shipping Rates

We charge a base rate for the first item on an order, plus a per item fee for additional items on the same order.

• USA: $5.37 +$3.95/item 
• USA Priority: $10.95 + $3.95/item
• Canada: $7.95 +$3.95/item
• Europe & UK: $6.95 +$3.95/item
• International:  $8.47 +$3.95/item

All rates can be found in the app via the Setup > All Settings menu.

Shipping Carriers

For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.

For USA Priority orders, we use FedEx to the local depot, with USPS as the last-mile partner.

For Canada orders, we use UPS, running on an equivalent to First Class International service.

For Europe, UK, and International, we use Landmark Global, running on an equivalent to First Class International service. Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

• USPS: 1-800-275-8777 (Orders in the USA Only)
• UPS: 1-888-742-5877 (Orders in the USA Only)
• FedEx: 1.800.463.3339 (Orders in the USA Only)
• Australia Post: 00 61388479045
• Landmark Global: https://landmarkglobal.com/eu/en/contact

Additional Important Info

• Tracking is available for all USA orders via UPS/Fedex>USPS.
• Tracking is available to around 36 international countries.
• The tracking will be uploaded to the Shopify or Etsy order automatically by the end of the day we ship it
• All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.
• USA orders via USPS last-mile includes Saturday delivery.
• While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
• ShineOn does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier, unless the order was purchased with ShineOn Package Protection.

FAQ

• What does "USPS as the last-mile partner" mean? FedEx/UPS will transport the package to the FedEx/UPS depot closest to the customer, from there USPS will come and collect the package and deliver it to the customers door. This service is very quick, and very flexible, as it allows FedEx/UPS to leverage their best-in-class freight network, and USPS' local delivery services such as Saturday delivery. Put simply, you get the best of both!
• Is it possible to combine shipping charge when multiple items/orders are going to the same destination? To make sure we fulfill orders as quickly as possible, Some items can take longer to make than others, so we typically ship items in individual packages as soon as the items are produced. (see our production timescales)